User Experience Researcher - Germany

Sungrow Germany • Munich

Servus und hallo zusammen!

Willkommen im HQ SUNGROWs für Europa, das schöne München! Das HQ liegt supernah gelegen am OST-Bahnhof, genauer gesagt in der Balanstr. 58. Dort haben wir einen riesigen Office-floor im 6. Stock von dem schon einige ein paar tolle „Sonnenuntergangselfies“ (was ein Wort,…) geschossen haben. Klar, hier im HQ findet am meisten Trubel statt, es sind tatsächlich sämtliche Teams vertreten und man trifft immer, und ich meine IMMER, nette Kollegen, die Mittagessen ordern wollen. Und hier sind wir auch schon an einem der coolsten features angekommen, nämlich unsere multikulturelle Belegschaft! Klar, logisch haben wir hier Deutsche, aber nebst denen trifft man hier auf etwa 50 verschiedene Nationen aus aller Welt. Viele chinesische Mitarbeiter findet man natürlich ebenfalls hier, es herrscht ein reges Treiben, es ist eine Wonne! Hier in München haben wir elektrisch verstellbare Tische und jede Menge Snacks zur Nervennahrung, sollte man mal was brauchen; Wir wissen nicht woher es kommt, aber in unserem Münchner Office finden sich ständig Snacks, die guten, also die klassischen Fruchtkörbe, und die,… andersguten in Form von Schokolade; jeder ist für sein eigenes Hüftgold verantwortlich 😊 Ich denke als kleiner Vorgeschmack sollte das erst mal reichen; also dann, wir sehen uns in München!!!

Munich

from today

Your duties

We are looking for you to join our Sungrow team as our new User Experience Researcher!

What does an User Experience Researcher do, you might ask?
Well, this role is allowed to do the best part of our everyday work – to still the hunger for sustainable energy!

In a little more detail, this is what you will do in your day to day job:

User Research & Insights

Plan and conduct qualitative and quantitative research (interviews, usability testing, surveys, field studies, etc).
Collect and analyze user needs and pain points for both software platforms and integrated hardware-software products, delivering structured reports.

Service Design & system thinking

Create service blueprint, customer journey maps, and ecosystem maps to support/improve end-to-end service optimization.
Translate research insights into UX/UI requirements that guide product and service improvements.

Design Collaboration & Validation

Collaborate/work with UX/UI designers to prepare prototypes for concept validation and user testing.
Support the application and validation of research findings in products and services.

Cross-functional Collaboration

Work closely with UX/UI designers, product managers, developers, hardware engineers, R&D teams and different business units, to apply user-centered practices.
Facilitate and execute necessary cross-functional co-creation workshops with different business units, driving Sungrow’s innovation for the European market.
Collaborate with experts from Europe and HQ to learn and adopt advanced methods and best practices.

Your profile

Now that you are aware of the job requirements let's see if your skillset matches:

Bachelor’s degree in Service Design, Psychology, Interaction Design, UX/UI, HCI, or related fields.
3–8 years of relevant experience in user research or service design.
Proficiency in user research methods (interviews, surveys, Usability testing, diary studies, A/B testing, etc.), and co-creation workshop conducting skill is a plus.
Knowledge of service design methods (service blueprints, journey maps, ecosystem maps).
Ability to collaborate with designers and contribute to the preparation of prototypes for testing, use UX/UI tools (Figma, Sketch, Axure) to translate insights into design concepts.
Exposure to software-hardware integration projects, even with services (e.g., APP, IoT, energy management systems).
English (C1) is a must, German and Chinese preferred

You have something superspecial to tell us? Worry not; we know just the right person you should speak to: