Operations Process Management Intern - Germany

Sungrow Germany • Munich • HR & Admin

Munich

from today

Your duties

Servus und hallo, schön dass du da bist! We are Sungrow - the world's largest inverter manufacturer - and we're on the lookout for a hands-on, detail-driven Operations Intern to join our Munich service center team. Curious what this role is all about? Let's dive right in:

You will support the follow-up of regional service requests and coordinate the resources needed to keep work orders running smoothly and on time.
You will assist project managers in tracking project progress, following up on key actions, and keeping process-related data accurate and up to date in our internal systems.
You will support the creation, tracking, and maintenance of service-related processes and requests in our CRM and other internal tools - making sure nothing slips through the cracks.
You will help optimize CRM workflows and operational processes, contributing directly to better efficiency and higher data quality across the team.
You will track and consolidate regional ticket data, monitoring ticket status, closure progress, and overall accuracy so our engineers and clients always have a clear picture.
You will organize and maintain business and operational documentation, ensuring everything is structured, accessible, and consistent for the whole team.

Your profile

Alright, alright - that sounded pretty exciting, didn't it? Now, to thrive in this role and genuinely enjoy every day of it, your background should look something like this:

You are currently studying in a field related to Business Management, Project Management, Engineering, or a comparable discipline - and you bring that structured mindset with you.
You have a strong eye for detail and a methodical approach to working with data and documentation - accuracy matters to you, and it shows.
You have some familiarity with CRM systems or similar tools, and you understand concepts like work orders and service scopes (or you're eager to learn fast).
You communicate clearly and confidently in cross-functional environments, making coordination between teams feel natural and effortless.
You are proficient in English at C1 level; additional European languages are a plus.
You are comfortable working with Microsoft Office, especially Excel, and you know how to turn a messy dataset into something meaningful.

Our offer

Our Munich service center is the operational heartbeat of Sungrow's European after-sales and field service activities. Here, you won't just be filing papers - you'll be embedded in a fast-moving, multinational team that keeps real energy projects running across the continent. Here's what's in it for you:

A front-row seat to how a global greentech leader manages its European service operations - from work order execution to CRM optimization.
A multinational team environment with rich cross-European collaboration and exchange.
Real responsibility from day one - your contributions will directly impact service quality and team efficiency.
Opportunities to grow your commercial and technical knowledge, with potential exposure to our headquarters and the wider Sungrow ecosystem.
A launchpad for your career in operations, project management, or the renewable energy industry.

You have something superspecial to tell us? Worry not; we know just the right person you should speak to: