EV Field Service Engineer - Germany

Servus und hallo bei uns hier in Sungrow!
We are looking for an EV Field Service Engineer to help deliver reliable, high-performing charging solutions across Germany. Curious what this is all about? Let’s dive right in:

• Monitor commissioned EV chargers remotely, identify potential issues early, and keep fleet availability high through proactive actions.
• Diagnose and resolve charger, communication, electrical, electronic, and control-system issues using remote support and on-site troubleshooting.
• Plan, coordinate, and support the commissioning of new EV charging systems alongside installers, electricians, platform technicians, and customers.
• Integrate EV chargers into local grids, EMS controllers, OCPP backends, shared-meter setups, and other customer systems for safe, seamless operation.
• Lead complex on-site fault resolution, replace malfunctioning components, and ensure all work complies with applicable electrical safety requirements.
• Document recurring quality issues and maintain accurate customer and issue data to support product, R&D, manufacturing, and service improvements.

All right, that was intriguing, wasn’t it? To feel confident in this role and grow with us over the long term, your background could look a lot like this:

• You bring hands-on experience in an electro-technical field, strong practical troubleshooting skills, and enthusiasm for green technology.
• You understand TCP/IP network systems and are comfortable using command-line tools to investigate network-related issues.
• You have experience with, or a strong interest in, OCPP and Modbus TCP communication protocols.
• You can read and interpret electrical single-line diagrams to diagnose system performance and faults.
• You are confident using Microsoft Excel and/or statistical analysis software, while Linux knowledge is a strong advantage.
• You communicate clearly and patiently with technical and non-technical customers, and you have English at B2 level or above; German at B2 level is advantageous.
• You are based in Germany, open to up to 60% travel for customer visits, training, commissioning, and troubleshooting, and have valid authorization to work in Germany.

Join Sungrow’s growing EV Service team and take ownership of a highly visible role in Germany. As one of the first engineers in the region, you will work closely with customers, shape practical service processes, and contribute directly to the quality and reliability of our EV charging portfolio.

You can expect meaningful responsibility, close collaboration with international technical experts, and real development potential. As the business grows, this role offers the opportunity to help build and potentially lead a local EV engineering team.