Servus und herzlich willkommen bei uns hier in Sungrow! We are thrilled to introduce a role that sits right at the heart of our service operations - keeping things moving, customers informed, and repairs running like clockwork. As our Service Operations Coordinator,you will be the backbone of our after-sales service flow in Germany. Curious what this is all about? Let's dive right in:
- Review, process, and verify invoices related to logistics, warehousing, procurement, warranty repair services, and other operational services, and submit them to our financial system to ensure accurate and timely payment processing.
- Analyze and maintain invoice-related data, including data tracking, statistics, reporting, and reconciliation, to provide clear and reliable insights into payment and operational activities.
- Coordinate paid repair services end-to-end, from preparing quotations and initiating service requests to tracking progress and ensuring timely completion.
- Act as the key communication bridge between customers, Hotline Engineers, repair centers, warehouse teams, logistics providers, and third-party repair partners throughout the entire service journey.
- Coordinate transportation arrangements with third-party repair service providers, including pickup and delivery schedules, shipment tracking, and ensuring all required shipping documentation is complete and accurate.
- Keep all relevant parties aligned and ensure customers receive timely updates throughout the repair and logistics process, making sure that no service case falls through the cracks.
- Support the team with operational reporting, data tracking, analysis, and process documentation to improve transparency, efficiency, and process quality.
- Identify opportunities to improve and automate operational processes using tools such as Python and Selenium, helping the team work more efficiently and reduce manual effort.
