Software Support Engineer - Europe

Sungrow Germany • Munich

Munich

from today

Your duties

Hey there and welcome to your new Opportunity with us.

We're thrilled to introduce a key role that connects our cutting-edge technology with the future of sustainable energy! Curious what this is all about?

Let’s dive right in:

Provide remote and on-site technical support to resolve product issues for our clients.
Offer technical training and mentorship to field technical service engineers.
Summarize and draft technical disclosures, operation instructions, and experience-sharing materials.
Coordinate with R&D, PQA, and SQE to resolve major product failures and top issues.
Collect and analyze client product service cases to refine product serviceability requirements and compile analysis reports.
Conduct GFM field testing and reviews, liaising with HQ R&D, model simulation groups, and third-party EMS.
Utilize SQL and Python for large-scale data analysis to support product troubleshooting and optimization.

Your profile

All right, all right, that was intriguing, wasn't it?

Now, in order to fit into this role and be happy for a long time, your ideal background should look a lot like this:

Demonstrated strong work ethic and perseverance in technical roles.
Experience in software development, including development and model simulation.
Background in knowledge base development or AI development.
Excellent communication, teamwork, and interpersonal skills, with strong execution capabilities.
Willingness and ability to travel to support the commissioning and deployment of industrial energy storage systems.
Solid engineering fundamentals and problem-solving intuition, with a focus on firmware and software-enabled systems.
Proven ability to lead and collaborate across teams, fostering cross-functional partnerships.

Our offer

In our team, you'll be at the forefront of innovation, tackling complex software challenges in the renewable energy sector. We believe in empowering our engineers with challenging projects and the support needed to grow professionally. Join us to make a tangible impact on sustainable energy solutions, collaborating with a passionate and dedicated group committed to technical excellence and customer satisfaction.

You have something superspecial to tell us? Worry not; we know just the right person you should speak to: