Service Specialist Intern - UK

Sungrow UK • Milton Keynes • Services

Who we are

We are a green tech company unlike any other green tech company. We are a team of lateral thinkers, young professionals, and creative minds. We are fighting every day to make our mission happen – Clean Power For All! With ~400GW (!) of clean power presently installed worldwide, we are more than ready to sate the worlds hunger for clean energy! Welcome at Sungrow Sungrow is the global leading inverter solution supplier for renewables. We want to give fresh impulses, inspire, and contribute to a sustainable development of our planet, that’s why we constantly improve our portfolio. From floating solar plants to large-scale utility projects and to small residential products we always offer the best and most suitable solution. At Sungrow we hold more than 1500 patents – no wonder as we employ the biggest research and development team of the whole industry. 40 % of all Sungrow workforce is continuously investigating on how to further improve the existing portfolio. Want to know more? Check out our Job offers and let`s dive right in together!

Milton Keynes

from today

Your duties

Welcome to your new role at Sungrow, as our Service Specialist Intern in the UK!

Are you curious to learn how you can help us build a sustainable future?
Would you like to see how you can contribute to the growth of our clean energy solutions?

Then let's see what awaits you:

Engineer Scheduling:

Coordinate and organize schedules for engineers to ensure timely service delivery.
Liaise with customers to confirm service appointments and address any scheduling conflicts.
Adjust schedules based on engineer availability, customer needs, and service priorities.

Quote Management:

Request quotes from service partners for various service-related tasks.
Compare and contest quotes from different service partners to ensure cost-effectiveness and quality.
Maintain a record of all quotes received and the decisions made.

Invoicing Assistance:

Assist the Service Department in completing invoicing tasks.
Ensure all service-related activities are accurately recorded and billed.
Collaborate with the finance team to resolve any invoicing discrepancies.

GSP Ticketing System Management:

Monitor and manage the GSP ticketing system to track service requests.
Assign and prioritize tickets based on urgency and engineer availability.
Follow up on completed tickets to ensure customer satisfaction and service quality.

Engineer Onsite Report Management:

Review and verify onsite reports submitted by engineers for accuracy and completeness.
Communicate with engineers to address any missing or unclear information in their reports.
Send finalized reports to customers in a timely manner.

Customer Communication:

Serve as a point of contact for customers regarding service updates, scheduling, and report submissions.
Address customer inquiries and resolve any issues related to service delivery.

Documentation and Record-Keeping:

Maintain accurate records of all service activities, including schedules, quotes, invoices, and tickets.
Ensure that all documentation is organized and easily accessible for reference.
The role is not limited to the task above and adaptability will be crucial to excelling in the role.

Your profile

Proficiency in MS Office (Excel, Word, PowerPoint, etc.)
Great communicator.
Good coordination skills.
High attention to details.
Flexible working availability.
English language at C1 level.

Our offer

Clean and accessible energy is the key to a sustainable future on our planet!

We are market leaders in the solar energy space with the strongest PV-inverter R&D team and we are the largest inverter manufacturer. If you decide to join our team, you will benefit from the following:

Opportunities for career advancement as we are growing very fast in the EMEA region.
A multinational team with a diverse and inclusive mindset.
Travel within Europe for training sessions or to attend renewable energy events.
Opportunity to visit our R&D facilities in China.

You have something superspecial to tell us? Worry not; we know just the right person you should speak to: