Regional Service Manager - Germany

Sungrow Germany • Munich • Services

Servus und hallo zusammen!

Willkommen im HQ SUNGROWs für Europa, das schöne München! Das HQ liegt supernah gelegen am OST-Bahnhof, genauer gesagt in der Balanstr. 58. Dort haben wir einen riesigen Office-floor im 6. Stock von dem schon einige ein paar tolle „Sonnenuntergangselfies“ (was ein Wort,…) geschossen haben. Klar, hier im HQ findet am meisten Trubel statt, es sind tatsächlich sämtliche Teams vertreten und man trifft immer, und ich meine IMMER, nette Kollegen, die Mittagessen ordern wollen. Und hier sind wir auch schon an einem der coolsten features angekommen, nämlich unsere multikulturelle Belegschaft! Klar, logisch haben wir hier Deutsche, aber nebst denen trifft man hier auf etwa 50 verschiedene Nationen aus aller Welt. Viele chinesische Mitarbeiter findet man natürlich ebenfalls hier, es herrscht ein reges Treiben, es ist eine Wonne! Hier in München haben wir elektrisch verstellbare Tische und jede Menge Snacks zur Nervennahrung, sollte man mal was brauchen; Wir wissen nicht woher es kommt, aber in unserem Münchner Office finden sich ständig Snacks, die guten, also die klassischen Fruchtkörbe, und die,… andersguten in Form von Schokolade; jeder ist für sein eigenes Hüftgold verantwortlich 😊 Ich denke als kleiner Vorgeschmack sollte das erst mal reichen; also dann, wir sehen uns in München!!!

Munich

from today

Your duties

Deliver support and contribute service solutions for Sungrow customers as point of contact.
Support Field Service Team activities onsite for failure research and corrective maintenance.
Coordinate Onsite activities In cooperation with Field Service Manager.
Project Management for commissioning services.
Negotiate and work on customer contracts for Service level agreements.
Ensure operational procedures, processes and practices are well defined, documented and consistently applied, registered and followed for the country.
Ensure up-to-date documentation and processes for existing and coming service contracts and agreements.
Take care about Health & Safety on behalf of service for the country and ensure all team members follow the regulation.
Contribute proactively to new service concepts, developments and improvements, turning service from cost center to profit center.
Support EMEA Service Management by participating in improving overall activities and processes how to improve customer service and become more effective and getting better brand recognition from customers.
Support EMEA Service Management by running regular analysis reports and start corrective activities.
Support EMEA Sales by attending and participating exhibitions.
Support Commissioning, Logistics, Warehouse etc.
Achieve consistent customer satisfaction ratings and respond appropriate to customer feedback on areas for improvement.
Take responsibility for customer escalations and act as a point of escalation.
Take over randomly on call duties, partly on weekends.

Your profile

You are seeking your next step in your career, you like being outdoors, erecting great projects and be part of the idea of a "Clean power for all"!
Several years’ experience working in similar function.
Experience In working with contracts and contract negotiations.
Basic Project management skills.
Hands on and onsite experience.
Experience with H&S regulation of employing country.
Fluent in the language of employing country.
English fluent In writing and verbal.
Soft skill for Interactivities between different departments and cultures.
Willing to take ownership and responsibility.
Willing to travel, national / International.
Experience In establishing processes.