EU Digitalization Support Engineer - Germany

Sungrow Germany • Munich

Servus und hallo zusammen!

Willkommen im HQ SUNGROWs für Europa, das schöne München! Das HQ liegt supernah gelegen am OST-Bahnhof, genauer gesagt in der Balanstr. 58. Dort haben wir einen riesigen Office-floor im 6. Stock von dem schon einige ein paar tolle „Sonnenuntergangselfies“ (was ein Wort,…) geschossen haben. Klar, hier im HQ findet am meisten Trubel statt, es sind tatsächlich sämtliche Teams vertreten und man trifft immer, und ich meine IMMER, nette Kollegen, die Mittagessen ordern wollen. Und hier sind wir auch schon an einem der coolsten features angekommen, nämlich unsere multikulturelle Belegschaft! Klar, logisch haben wir hier Deutsche, aber nebst denen trifft man hier auf etwa 50 verschiedene Nationen aus aller Welt. Viele chinesische Mitarbeiter findet man natürlich ebenfalls hier, es herrscht ein reges Treiben, es ist eine Wonne! Hier in München haben wir elektrisch verstellbare Tische und jede Menge Snacks zur Nervennahrung, sollte man mal was brauchen; Wir wissen nicht woher es kommt, aber in unserem Münchner Office finden sich ständig Snacks, die guten, also die klassischen Fruchtkörbe, und die,… andersguten in Form von Schokolade; jeder ist für sein eigenes Hüftgold verantwortlich 😊 Ich denke als kleiner Vorgeschmack sollte das erst mal reichen; also dann, wir sehen uns in München!!!

Munich

from today

Your duties

We are looking for you to join our Sungrow team as our new EU Digitalization Support Engineer!

What does a EU Digitalization Support Engineer do, you might ask?
Well, this role is allowed to do the best part of our everyday work – to still the hunger for sustainable energy!

In a little more detail, this is what you will do in your day to day job:

Reviews complex issues (e.g., multiple components of a product, such as Dynamic 365, SAP, etc) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issues.
Performs complex product troubleshooting. Works alongside the level-2 support and development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers.
Act as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged. Creates technical articles or knowledge base (e.g., edits or creates news/ knowledge-base articles) that is internal or customer facing for better customer understand. Provides education to ensure customer understands the problem in order to proactively resolve potential issues in the future.
To Collect, pre-analyze day-to-day requirements from EU business teams and to categorize & prioritize them from EU region level perspective.
Work with HQ Digital IT business partners to continuously develop and optimize system demonstration clips sticking to business SOP documentations.
Work with HQ digital IT business partners to assess, prioritize requirements with final resource arrangement and patch/solution delivery.

Your profile

All right, all right, so I hope you are now aware of what is up for you. Let's see what background should you have in order to feel comfortable with this role:

Bachelor’s degree in Business, Information Technology, Supply Chain Management, or related field, or equivalent work experience.
5+ years technical support, technical consulting experience, or information technology experience
Experience in SAP[SD module is MUST], Dynamic 365 experience is a plus.
Strong problem-solving skills, with the ability to troubleshoot and resolve complex system issues.