Remote Support Engineer - UK

Sungrow UK • Milton Keynes

Who we are

We are a green tech company unlike any other green tech company. We are a team of lateral thinkers, young professionals, and creative minds. We are fighting every day to make our mission happen – Clean Power For All! With ~400GW (!) of clean power presently installed worldwide, we are more than ready to sate the worlds hunger for clean energy! Welcome at Sungrow Sungrow is the global leading inverter solution supplier for renewables. We want to give fresh impulses, inspire, and contribute to a sustainable development of our planet, that’s why we constantly improve our portfolio. From floating solar plants to large-scale utility projects and to small residential products we always offer the best and most suitable solution. At Sungrow we hold more than 1500 patents – no wonder as we employ the biggest research and development team of the whole industry. 40 % of all Sungrow workforce is continuously investigating on how to further improve the existing portfolio. Want to know more? Check out our Job offers and let`s dive right in together!

Milton Keynes

from today

Your duties

Welcome to your new role, as our next Remote Support Engineer!
You will have a wide array of responsibilities, such as:

First level support of O&M issues, communicate with customer and provide support
GSP system tickets handling for O&M work
Support region service team to Identify problems and develops corrective action plans, and tracing and manage progress
Scheduling and execution of preventive and predictive maintenance with Region service team, and tracing and manage progress
Support RSC manager to manage hotline service partner to avoid SLA violation according to the contract
Ensure that all O&M activities performed at project sites complies with OEM (original equipment manufacturer) requirements and warranties
Record and report all faults, deficiencies, and other unusual occurrences, as well as the time and materials expended on work orders. Responsible for all required repairs, maintenance, and monitoring of all warranty claims
Manage and monitor the stock of spare parts and spare units on-site. Apply the stock refill timely.
Manage the subcontractors and monitor their work result.
Follow the applicable local Health and Safety instructions and regulations. Develop and manage local HSE regulations for site activities.
Review reports from field operation, status, and constructive feedback as Region service team provided.
Support on site activity if need.

Your profile

All right, all right, so I hope you are now aware of what is up for you, what background should you have in order to feel comfortable with this role? Keep in mind it`s all about electrical equipment, that`s why it is essential for you to have:

Education as Electrical Engineer. (Let`s face it, you need to understand ACDC, Low/Medium Voltage etc, as much we love people willing to join us from different faculties, you should know your fair share of electrical conduits, right?)
Knowledge about PV inverter is a plus
English language skills at least on C1
You should be based in the UK
Driving license is extremely important for the job
Experience dealing with customers in critical situations
Willingness to travel

Our offer

This decade might be overshadowed by Covid19, but sooner or later we will beat and overcome that son of a germ, am I right?
But the true topic for this decade lies in energy！
We are more than happy to state that not only We are leading this discourse, we also offer the fitting solutions for it. We have the strongest PV-Inverter R&D there is and became the world`s biggest Inverter Manufacturer, which we are extremely proud of!And now, for this decade, we are increasing our game, and You, You might become part of it! Besides that, many things await You:

Opportunities for Career advancement
Bonus payment based on pre-agreed and signed KPI agreements
A multinational team awaits You with lots of european and transeuropean exchange!
Possibility for technical and commercial knowledge increasement in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutions
Technical and commercial training in our headquarter in Germany and even visits to the big R&D facility in China!

You have something superspecial to tell us? Worry not; we know just the right person you should speak to: