Service Operations Specialist - Europe

• Coordinate operational activities related to service requests, contracts, work orders, and customer cases.
• Maintain accurate service data in relevant systems and support timely updates across internal stakeholders.
• Track service milestones, contract dates, invoicing triggers, and documentation requirements.
• Prepare operational reports and identify data trends, delays, recurring issues, and improvement opportunities.
• Support the handover of projects into service and help maintain complete project and service archives.
• Collaborate with Service Managers, Field Service, Remote O&M, Finance, Logistics, and Sales teams across Europe.

• Degree or professional qualification in Business Administration, Operations, Supply Chain, Engineering, or a related field.
• Initial experience in service operations, customer service, project coordination, logistics, or contract administration.
• Strong organizational skills and a structured approach to managing multiple priorities.
• Confidence using MS Office, especially Excel, with experience in CRM, ERP, or ticketing systems as a plus.
• Strong communication skills and a collaborative mindset in an international environment.
• English C1; Romanian B2 or higher is a plus, and additional European languages are welcome.

The Service Shared Center is where operational excellence becomes real customer impact. You will join a growing, international team that supports service activities across Europe while helping to establish scalable processes, improve visibility, and make every customer interaction count.