Remote Support Engineer- Israel

Sungrow Israel • Petah Tikva • Services

Who we are

We are a green tech company unlike any other green tech company. We are a team of lateral thinkers, young professionals, and creative minds. We are fighting every day to make our mission happen – Clean Power For All! With ~400GW (!) of clean power presently installed worldwide, we are more than ready to sate the worlds hunger for clean energy! Welcome at Sungrow Sungrow is the global leading inverter solution supplier for renewables. We want to give fresh impulses, inspire, and contribute to a sustainable development of our planet, that’s why we constantly improve our portfolio. From floating solar plants to large-scale utility projects and to small residential products we always offer the best and most suitable solution. At Sungrow we hold more than 1500 patents – no wonder as we employ the biggest research and development team of the whole industry. 40 % of all Sungrow workforce is continuously investigating on how to further improve the existing portfolio. Want to know more? Check out our Job offers and let`s dive right in together!

Petah Tikva

from today

Your duties

We are seeking a skilled Remote Support Engineer to join our team at Sungrow. In this role, you will play a crucial part in supporting our operations and maintenance (O&M) activities, ensuring the efficiency and reliability of our electrical systems.
Ideal Candidate: The ideal candidate will have a strong background in electrical engineering and experience with PV inverters. You should be proficient in both Hebrew and English, with excellent problem-solving skills and the ability to handle critical situations with customers.

Responsibilities:

First-Level Support: Provide first-level support for O&M issues, communicate with customers, and manage GSP system tickets.
Maintenance Management: Schedule and execute preventive and predictive maintenance with the region service team, ensuring all activities comply with OEM requirements and warranties.
Corrective Actions: Identify problems, develop corrective action plans, and manage progress with the region service team.
Stock and Subcontractor Management: Monitor and manage the stock of spare parts and units on-site, manage subcontractors, and ensure quality work results.
Health and Safety Compliance: Follow and develop local Health and Safety regulations for site activities, ensuring compliance.
Reporting and Documentation: Record and report all faults, deficiencies, and unusual occurrences, including managing warranty claims and providing feedback from field operations.

Note: Responsibilities are not exhaustive and may be adjusted as needed.

Your profile

Education: Degree in Electrical Engineering with solid knowledge of ACDC, Low/Medium Voltage systems.
Technical Knowledge: Familiarity with PV inverters is a plus.
Language Skills: Proficiency in Hebrew and English, at least at a C1 level.
Customer Experience: Proven experience in managing critical customer situations.
Willingness to Travel: Open to traveling as needed.

Our offer

The true topic for this decade Is RENEWABLE ENERGY！
We are more than happy to state that not only we are leading this discourse, but we also offer the fitting solutions for it. We have the strongest PV-Inverter R&D there is and became the world`s biggest Inverter
Manufacturer, which we are extremely proud of! And now, for this decade, we are increasing our game, and you might become part of it!
Besides that, many things await You:

Opportunities for Career advancement
Bonus payment based on pre-agreed and signed KPI agreements
A multinational team awaits You with lots of european and trans European exchange!
Possibility for technical and commercial knowledge increasement in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutions
Technical and commercial training in our headquarter in Germany and even visits to the big R&D facility in China!

You have something superspecial to tell us? Worry not; we know just the right person you should speak to: