Hey there and welcome to your new Opportunity with us. Being a Service Manager is an exciting task, since you are the superhero our clients need. You know what setup of our solutions will satisfy their needs, therefore, these here are your most important tasks:
- Deliver support and contribute service solutions for Sungrow customers as point of contact.
- Support Field Service Team activities onsite for failure research and corrective maintenance.
- Coordinate Onsite activities In cooperation with Field Service Manager.
- Project Management for commissioning services.
- Negotiate and work on customer contracts for Service level agreements.
- Ensure operational procedures, processes and practices are well defined, documented and consistently applied, registered and followed for the country.
- Ensure up-to-date documentation and processes for existing and coming service contracts and agreements.
- Take care about Health & Safety on behalf of service for the country and ensure all team members follow the regulation.
- Contribute proactively to new service concepts, developments and improvements, turning service from cost center to profit center.
- Support EMEA Service Management by participating in improving overall activities and processes how to improve customer service and become more effective and getting better brand recognition from customers.
- Support EMEA Service Management by running regular analysis reports and start corrective activities.
- Support EMEA Sales by attending and participating exhibitions.
- Support Commissioning, Logistics, Warehouse etc.
- Achieve consistent customer satisfaction ratings and respond appropriate to customer feedback on areas for improvement.
- Take responsibility for customer escalations and act as a point of escalation.
- Take over randomly on call duties, partly on weekends.
