Being a Regional Service Manager (RSM) for Israel is an exciting task since you will be the superhero that our clients need. You know what and how to set up our solutions in order to satisfy their needs.
You will be leading the technical services for some of the most advanced renewable energy solutions in the world, spearheading a fast-growing global industry.
The position is both challenging and most awarding with multiple potential directions of long-term promotion within our well-established global organization.
Your target revolves around three key objectives:
1. Enhance customer satisfaction and elevate the company’s service ratings and brand recognition continually.
2. Handle customer escalations effectively, serving as a point of escalation.
3. Recruit, train, and supervise service team members and Service Partners in optimal service practices.
To achieve these goals, focus on the following pivotal tasks:
You will be leading the technical services for some of the most advanced renewable energy solutions in the world, spearheading a fast-growing global industry.
The position is both challenging and most awarding with multiple potential directions of long-term promotion within our well-established global organization.
Your target revolves around three key objectives:
1. Enhance customer satisfaction and elevate the company’s service ratings and brand recognition continually.
2. Handle customer escalations effectively, serving as a point of escalation.
3. Recruit, train, and supervise service team members and Service Partners in optimal service practices.
To achieve these goals, focus on the following pivotal tasks:
- Maintain high service standards, streamline communication, and establish expectations among clients, service partners, local operational and sales teams, as well as regional and headquarters personnel.
- Oversee project management for commissioning services.
- Lead Field Service Team activities on and offsite for failure research and corrective maintenance.
- Define, document, and consistently apply operational procedures, processes, and practices.
- Conduct quality reviews of technicians' work to ensure compliance with established standards.
- Collaborate with EMEA Service Management to enhance overall activities.
- Negotiate and manage customer contracts, particularly Service Level Agreements (SLAs).
- Provide support and propose service solutions as the primary point of contact for company customers.
- Undertake on-call and service duties as needed.
- Assist the Sales team by actively participating in exhibitions.
- Ensure current and future service contracts and agreements have updated documentation and processes.
- Demonstrate knowledge and adherence to health and safety guidelines, ensuring team members comply with regulations.
