Regional Service Manager - Israel

We are seeking an experienced Regional Service Manager to lead Sungrow’s service operations in Israel. In this role, you will be responsible for managing technical services for advanced renewable energy solutions, acting as a senior escalation point for customers, and leading service teams and partners in a fast-growing global organization. 
This is a challenging and rewarding position with long-term growth opportunities within Sungrow.
Ideal Candidate: 
The ideal candidate is an Electrical Technician or Electrical Engineer with strong hands-on experience and proven leadership skills. You excel in high-pressure environments, take ownership, and have a strong customer-oriented mindset. High-level Hebrew and English proficiency is required, along with willingness to travel and perform on-call duties.

Responsibilities:

• Lead and manage service operations for Sungrow customers in Israel.
• Act as the main escalation point for customer issues and critical situations.
• Drive high service standards, customer satisfaction, and brand reputation.
• Manage commissioning-related service projects.
• Lead Field Service Teams during troubleshooting, failure analysis, and corrective maintenance.
• Recruit, train, supervise, and perform quality reviews of service teams and Service Partners.
• Define, document, and enforce operational procedures and best practices.
• Ensure compliance with health and safety regulations.
• Collaborate closely with EMEA Service Management and internal stakeholders.
• Manage customer contracts and SLAs.
• Support Sales activities and participate in exhibitions when required.
• Ensure service documentation and processes are kept up to date.

• Education as practical Electrical Engineer or Electrical Engineer, with a robust understanding of AC/DC, Low/Medium Voltage systems, and valid electrical license (3x250A or higher) - a must! 
• Proven record and minimum 1 year of experience commissioning PV inverters in utility-scale projects- a must!
• Strong knowledge and practical experience with RS485, Modbus TCP/IP, and networking- a must!
• Several years of experience in a similar service or technical leadership role.
• Proven leadership skills with the ability to manage, train, and supervise teams or service partners.
• Experience working with contracts, including SLAs.
• Experience establishing and implementing operational processes.
• Hands-on technical and on-site experience.
• Basic project management skills.
• Knowledge of local Health and Safety regulations.
• Hebrew at a high level and English at least C1.
• Strong communication, problem-solving, and decision-making skills.
• Willingness to travel and take on-call responsibilities.

Why Sungrow Israel?

• Industry Leadership: Be part of a company that’s driving the future of renewable energy and shaping a more sustainable world.
• Exceptional Work Environment: Collaborate with top professionals in a supportive and dynamic culture.
• Excellent Terms and Conditions: We offer competitive compensation packages and outstanding benefits that rank among the best in the industry.
• Growth Opportunities: From career development to skill-building, Sungrow Israel provides the tools and support you need to succeed.
   We’re proud of the culture we’ve built, where innovation meets opportunity, and we’d love for you to be part.

 
Join us in shaping and revolutionizing the renewable energy landscape and be a part of the journey in delivering successful projects, contributing to our organizational growth.