Hey there and welcome to your new opportunity with us! Being an EV Field Service Engineer is and exciting task, since you are the superhero our clients need. You know what setup of our solutions will satisfy their needs, therefore, these here are your most important tasks:
- Investigate why EV charger is not working as expected and establish the repair plan for the system.
- Troubleshoot complex communication problems among inverters, energy meters, onboard controllers, and potentially also SCADA devices.
- Troubleshoot complex electrical/electronic and control system problems across different applications which occasionally may involve also renewable sources.
- Remotely update networking devices to resolve identified issues and restore operation to the system.
- Remotely commission new EV charger for Sungrow customers, including configuring them to customer’s specifications, updating the equipment’s software and firmware, and functionally testing the equipment.
- Review single line diagrams when troubleshooting large scale EV charger systems site level issues.
- Support customers and field technicians working with Sungrow’s EV charging Products using remote diagnostic tools and troubleshooting.
- Report reoccurring quality problems to the product engineering and manufacturing teams.
- Configure Sungrow’s controller network settings as per customer’s requirements to enable communications with customer controller and any meters shared with customer.
- Maintain and update the content and structure of Sungrow’s customer and equipment data bases.
- Develop a deep specialized knowledge of the proprietary tools developed by Sungrow to monitor the fleet for potential issues.
- Support continuous improvement of data processing techniques used by Sungrow’s internal tools to evaluate performance and find malfunctions.
