Technical Support Engineer (Service) - Europe

Sungrow Spain • Madrid • Services


Somos una compañía global del sector de las energías renovables, La misión que nos une es el desarrollo de equipos de conversión y almacenamiento de energía, buscando en todo momento “Energía limpia, renovable y accesible para todo el mundo”. Compartimos un compromiso con la innovación y el progreso para nuestra gente, clientes y la sociedad que nos rodea.

El equipo diverso de Sungrow es la esencia de nuestra empresa. Creemos que el mejor talento es aquel que trabaja con pasión. Las nuevas ideas, métodos y tecnologías hacen posible un futuro mejor. Por ello, nos apasiona el potencial de las personas y creemos que todos deben poder alcanzar el suyo.

Ofrecemos diferentes modelos de trabajo: presencial, híbrido y a distancia. Orientados a dar un mejor servicio al cliente y al empleado. Además de compañeros ubicados por toda la Península. Tenemos oficinas centrales en Pamplona, Madrid y Oporto.


from today

Your duties

Welcome to your new role, as our next Technical Support Engineer! 
This role belongs to the service department at Sungrow EMEA. 

What will you be doing in this exciting role?

• Technical support for PV, ESS, EV Charging, and other distribution products.
• Delivering training for customers, installers and EPC for technical needs. 
• Coordinating with R&D to solve general problems and plan troubleshooting solutions.
• Travelling to the site to help customers solve problems or collect technical data for R&D use.
• Producing reports to enable product failure analysis and risk assessment.

Your profile

What will you need to succeed?

  • Extensive knowledge of the PV and ESS industry and experience with those products.
  • Relevant certifications for one of the EU countries. 
  • Good communication skills to liaise between customers and internal stakeholders.
  • Language requirement: Spanish (at least C1) and English (at least C1).
  • Willingness to travel to provide support across Europe.
  • Previous experience working in a multicultural environment.

Our offer

Clean and accessible energy is the key to our future!

We are market leaders in the solar energy space with the strongest PV-inverter R&D team and the largest inverter manufacturer. You have the chance to influence ​a sustainable future.
If you decide to join our team, you will benefit from the following:

  • Opportunities for career advancement (we doubled our staff in the past three years)  
  • Bonus payment on a fuxed schedule every year based on performance 
  • A multinational team with a diverse and inclusive mindset
  • Opportunity to be part of a meaningful project that has a real impact
  • Travel within Europe for technical and commercial training or to China to visit our R&D
You have something superspecial to tell us? Worry not; we know just the right person you should speak to:

Julia Caracacheff

Talent Acquisition Specialist South Europe

+34 615 752 632

Welcome to our Team!

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