Service Engineer for EV Charging (homeoffice based, German and English speaking) - Germany

Sungrow Germany • Munich

Servus und hallo zusammen!

Willkommen im HQ SUNGROWs für Europa, das schöne München! Das HQ liegt supernah gelegen am OST-Bahnhof, genauer gesagt in der Balanstr. 58. Dort haben wir einen riesigen Office-floor im 6. Stock von dem schon einige ein paar tolle „Sonnenuntergangselfies“ (was ein Wort,…) geschossen haben. Klar, hier im HQ findet am meisten Trubel statt, es sind tatsächlich sämtliche Teams vertreten und man trifft immer, und ich meine IMMER, nette Kollegen, die Mittagessen ordern wollen. Und hier sind wir auch schon an einem der coolsten features angekommen, nämlich unsere multikulturelle Belegschaft! Klar, logisch haben wir hier Deutsche, aber nebst denen trifft man hier auf etwa 50 verschiedene Nationen aus aller Welt. Viele chinesische Mitarbeiter findet man natürlich ebenfalls hier, es herrscht ein reges Treiben, es ist eine Wonne! Hier in München haben wir elektrisch verstellbare Tische und jede Menge Snacks zur Nervennahrung, sollte man mal was brauchen; Wir wissen nicht woher es kommt, aber in unserem Münchner Office finden sich ständig Snacks, die guten, also die klassischen Fruchtkörbe, und die,… andersguten in Form von Schokolade; jeder ist für sein eigenes Hüftgold verantwortlich 😊 Ich denke als kleiner Vorgeschmack sollte das erst mal reichen; also dann, wir sehen uns in München!!!


from today

Your duties

We are searching a Service Engineer for our EV charging products in ​Germany. The position can be homeoffice based everywhere in ​Germany. ​Regular travelling to customers ​by car will be necessary (around ​70%).

  • The primary responsibility of the EV Charge Field Engineer is to ensure the installation, commissioning, maintenance, and repair of electric vehicle charging infrastructure. As an EV Charge Engineer, you will be responsible for delivering high-quality services to our customers and ensuring that our EV charging infrastructure is running efficiently.
  • This role will coordinate with service internal team and service partner to support all technical needs for internal team and customers. To coordinate training team to support sales, installer, EPC for any technical need.
  • Installation and Commissioning: Work with the installation team to ensure the safe and effective installation and commissioning of electric vehicle charging infrastructure.
  • Maintenance and Repair: Perform regular maintenance checks, repairs, and troubleshooting activities to ensure optimal functioning of electric vehicle charging stations. Maintain accurate records of all maintenance and repair activities performed.
  • Testing and Commissioning: Conduct testing and commissioning activities to ensure that electric vehicle charging infrastructure is operating at optimal levels.
  • Technical Support: Provide technical support and assistance to customers, partners, and other team members, responding promptly to inquiries, and troubleshooting technical issues.
  • Site Inspections: Conduct site inspections to assess the suitability of locations for electric vehicle charging infrastructure installations, considering environmental factors, safety considerations, and regulatory requirements.
  • Documentation and Reporting: Maintain accurate records of all activities related to the installation, maintenance, and repair of electric vehicle charging infrastructure. Prepare detailed reports on field activities, including site inspections, installation, and maintenance.
  • Customer Service: Provide exceptional customer service, addressing customer concerns and ensuring their satisfaction. Establish and maintain strong relationships with customers, partners, and stakeholders to foster long-term partnerships.
  • Health and Safety: Adhere to all health and safety guidelines, including the use of personal protective equipment, when performing site inspections, installations, and maintenance activities.

Your profile

  • University degree in Electrical Engineering, Electronics, or in a related field
  • At least 2 years of working experience with EV charging products, batteries, electronical products or as en Engineer in Field Service or Maintenance or in a related field mandatory.
  •  Experience in electric vehicle charging industry preferred.
  • Certifications in EV charging and as "Elektrofachkraft" would be an advantage.
  • Technical Skills: Strong understanding of EV charging infrastructure, including charging station hardware, communication protocols (e.g., OCPP), and related software. Proficient in troubleshooting electrical systems, interpreting technical documentation, and using diagnostic tools and equipment.
  • Very good German and English language skills mandatory (both minimum B2, preferrably C1). Daily working languages will be German and English.
  • High customer and service orientation. Teamplayer mentality.
  • Strong problem-solving and analytical skills.
  • Adaptability and flexiblity.
  • Vaild driving licence for Germany.
  • Travelling by car around 60-70% within Germany and occasionally within Europe.

Our offer

But the true topic for this decade lies in energy
We are more than happy to state that not only We are leading this discourse, we also offer the fitting solutions for it. We have the strongest PV-Inverter R&D there is and became the world`s biggest Inverter Manufacturer, which we are extremely proud of!And now, for this decade, we are increasing our game, and You, You might become part of it! Besides that, many things await You:  
  • Opportunities for Career advancement   
  • Bonus payment based on pre-agreed and signed KPI agreements  
  • A multinational team awaits You with lots of european and transeuropean exchange!
  • Possibility for technical and commercial knowledge increasement in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutions    
  • Technical and commercial training in our headquarter in Germany and even visits to the big R&D facility in China!
You have something superspecial to tell us? Worry not; we know just the right person you should speak to:
Dominik Nowicki

Dominik Nowicki

Talent Acquisition Manager Europe


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