Service Business Specialist - UK

Sungrow UK • Milton Keynes • Services

Who we are

We are a green tech company unlike any other green tech company. We are a team of lateral thinkers, young professionals, and creative minds. We are fighting every day to make our mission happen – Clean Power For All! With ~400GW (!) of clean power presently installed worldwide, we are more than ready to sate the worlds hunger for clean energy! Welcome at Sungrow Sungrow is the global leading inverter solution supplier for renewables. We want to give fresh impulses, inspire, and contribute to a sustainable development of our planet, that’s why we constantly improve our portfolio. From floating solar plants to large-scale utility projects and to small residential products we always offer the best and most suitable solution. At Sungrow we hold more than 1500 patents – no wonder as we employ the biggest research and development team of the whole industry. 40 % of all Sungrow workforce is continuously investigating on how to further improve the existing portfolio. Want to know more? Check out our Job offers and let`s dive right in together!

Milton Keynes

from today

Your duties

Hey there and welcome to your new Opportunity with us.
Being a Service Business Specialist is an exciting task, since you are the superhero our clients need. You know what setup of our solutions will satisfy their needs, therefore, these here are your most important tasks:
1.Service Partner Expense Claim Management

Collect all provided documents as supporting files, e.g. email approval for delivery request, quotation, service report, acceptance report, invoice. Check if all required information is provided or clear enough to understand;
Create expense claim application in the system according to the instruction step by step, and upload all provided information in the attachment;
Communicate with the requester in case some required documents are not provided, or to clarify the key information with them;
When an invoice for payment is received, create and monitor its approval within the company's divisions. Interact with responsible departments of the company in order to avoid delays in payments to counterparties (Service Partners etc.).

2.Back office support

Respond or re-assign the tracking tickets in the service platform.
Coordinating and tracking dispatches of material with other service divisions.
Supervision of open or unattended tickets in service platform
Tracking of missing project documentation from the customer side on delivery stage
Formatting commissioning and expertise reports, sending them to customers and archiving them

Your profile

All right, all right, so I hope you are now aware of what is up for you, what background should you have in order to feel comfortable with this role? Keep in mind it`s all about electrical equipment, that`s why it is essential for you to have:
1. Need to be careful, patient, and responsible to do daily operational paper work. Professional background is not limited;
2. Be able to use English fluently; another foreign language speaking is preferred (Germany, French, Spanish, Turkish, etc.);
3. Reception / secretary working experience or financial background is preferred.

Our offer

This decade might be overshadowed by Covid19, but sooner or later we will beat and overcome that son of a germ, am I right?
But the true topic for this decade lies in energy！
We are more than happy to state that not only We are leading this discourse, we also offer the fitting solutions for it. We have the strongest PV-Inverter R&D there is and became the world`s biggest Inverter Manufacturer, which we are extremely proud of!And now, for this decade, we are increasing our game, and You, You might become part of it! Besides that, many things await You:

Opportunities for Career advancement
Bonus payment based on pre-agreed and signed KPI agreements
A multinational team awaits You with lots of European and trans European exchange!
Possibility for technical and commercial knowledge increasement in regard to string inverters, central inverters, inverter stations including transformer and switch gear and storage solutions
Technical and commercial training in our headquarter in Germany and even visits to the big R&D facility in China!

You have something superspecial to tell us? Worry not; we know just the right person you should speak to: